show navigation hide navigation

Terms & Conditions Cheltenham

Terms & Conditions Cheltenham 26 - 27 November 2022 (EXHIBITORS Terms & Conditions please scroll down to section)


Ordering Tickets

All ordering of tickets is done via Ticket Source + Stripe. We do not store credit card details nor do we share customer details with any 3rd parties. We do not keep any records of your card details. The purchaser prints out their own tickets. Tickets are available for Cheltenham until Sunday November 27th.   It is the purchaser’s responsibility to print or save a digital copy of the ticket as proof of purchase. The total cost of your ticket is the price plus booking fee. By entering card details onto e-tickets/Stripe you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Payments of Ticket. Payment for all tickets is at point of sale and not at point of despatch. Payments for tickets must be made using Ticket Source + Stripe via the website.

Cancellation Tickets

If you change your mind you’re entitled to change your mind and cancel your tickets.   If you require a refund you must cancel your tickets to Craft Festival, Cheltenham no less than 7 days before the event. You’ll be given a full refund, which includes the initial booking fee less charges. We are a small, non-profit making company and would sincerely ask you to donate our ticket price instead of refunding. 

Ticket Refunds

We will refund tickets and workshop bookings until 7 days prior to the event opening.  Please email us with your contact details and your booking reference and let us know why you need refunding. We are a small, non-profit making company and would sincerely ask you to donate our ticket price instead of refunding.  We regret we cannot process refunds if notification is made after 6pm Friday 18 November.  

Privacy Policy .

Made by Hand Events Ltd is a UK based company, working in accordance with the UK Data Protection Act 2018. We do not store credit card details and we do not keep any records of your card details. We collect data about you when you join our mailing list or contact us. We may share your contact details with our carefully selected partners if you have given us permission. You’ll always be able to unsubscribe from any mailing list. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law. When you contact us you’ll be asked if you would like your details to be added to our mailing list. We run this as an ‘opt-in’ rather than ‘opt-out’ system as we respect your privacy. If you opt to join our mailing list we’ll only use your details for the purposes of telling you our news, special offers from our partners and information about our events. You can unsubscribe at any time. We provide links to other sites that may not have the same strict privacy policy as ours and cannot accept responsibility for other sites once you have left Made by Hand Events Ltd. We will of course take all reasonable care, in so far as it’s in our power to do so, to keep your personal details secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing our website.



Please read, when you return your booking form you are agreeing to abide by these terms & conditions.

Application Fees. Please note that when applying to exhibit, our application fee is non-refundable. 

1   Exhibitors must keep their stands open and attended by knowledgeable staff throughout the period of the event including any previews. Set up day Friday 25th November 2022

2   It is the responsibility of Exhibitors to notify the organisers of any parts missing from the stand order before close of play Friday 25th November.  Alterations to stand and electrics will be addressed at the earliest opportunity, but outside of public opening hours.

3   Exhibitors may not sub-let space within the area allocated to them.

4   The organiser reserves the right to move stands and reallocate space previously notified to exhibitors and to cancel and/or amend the event if required by circumstances outside their control.

5    The organiser will remove any part of the display outside the limits of an exhibitor’s allocated space and may further restrict the display or demonstration of any mechanical or other equipment should it be a nuisance to other exhibitors or the visiting public. The use of video equipment must be authorised in writing by the organiser before installation.

6   Exhibitors must not display goods of an inflammable, noxious or obscene nature, and the organiser will remove any such unsuitable material from the event. 

7  Small screws, nails or staples may be used on the shell schemes

8   No screw, nail or staples or any materials can be fixed to the walls of Cheltenham Town Hall.   Exhibitors will be liable for any damage caused to the fabric of the building.

9   No part of an exhibitor’s stand or display may be attached to the walls of Cheltenham Town Hall.   Exhibitors will be liable for any damage they cause to the fabric of the venue.

10  Exhibitors may not move or install any lighting or electrical appliance without written approval of the organiser. Any lighting or electrical appliance not supplied by the electrical contractor must be approved by the contractor before installation. All electrical equipment must be certified and have a current PAT certificate. This certificate must be made available for inspection by our electrician at Craft Festival, Cheltenham.  Please note that non PAT tested equipment cannot be used under any circumstances.

11  Exhibitors wishing to display work substantially different in nature from that accepted by the selection panel must apply to the organiser in writing.

12  The organiser accepts no liability for loss or damage to exhibitors’ work neither during the event nor during setting-up or dismantling. Insurance is the responsibility of the individual exhibitor and exhibitors are expected to ensure they are covered for all eventualities including public liability. 

13  Payment in full must be received by Friday 1st July 2022.  The organiser reserves the right to refuse admission to exhibitors who have not paid for their stand in full prior to the event opening.

14   CANCELLATION POLICY:  Space is allocated in May 2022 on receipt of a non returnable deposit. Exhibitors withdrawing from event after space is allocated are liable to pay up to 50% of their stand fees. 

Exhibitors who cancel within 6 weeks or 42 days of the event (14 October 2022) of the start of the event are liable for the total cost of the stand.

15  Made by Hand Events Ltd reserves the right to withdraw their offer of space from any exhibitor owing monies to the event on any account (Craft Festival, Made By Hand or FindaMaker). The organiser also reserves the right to reject applications from makers who have contravened the Terms and Conditions at previous fairs.

16  Please ensure displays are adequately stocked with saleable goods made by the exhibitor for the duration of the event. If items are batch produced rather than made fully by the exhibitor, goods should be labelled as such and information about the making process of all exhibits should be available to visitors of the event.

17  All exhibitors should give full co-operation to the appointed publicity contractor and official photographer in attempting to achieve coverage and promotion for the event.

18  If, because of war, fire, strike, adverse weather conditions, pandemic, Covid and government social distancing regulations or other any other cause beyond the control of the organisers, the event is cancelled or postponed, the organisers shall have no liability to exhibitors for the refund of stand fees or loss of income resulting from such cancellation.

19  Whilst the organiser takes every effort to ensure that exhibitors details are correct in the promotional material for Craft Festival, Cheltenham, the organiser cannot accept responsibility for any errors printed therein and the organisers shall have no liability to exhibitors for any claims resulting from such errors.

20  In consideration of Craft Festival, Cheltenham assisting exhibitors in promoting their work, exhibitors must agree to grant the event a non-exclusive copyright licence for the calendar year 2022/23 for any promotional materials supplied to Craft Festival Cheltenham and/or its appointed publicity contractor, for the purposes of promoting and publicising their work and Craft Festival, Cheltenham 2022/23. In granting this licence exhibitors should be aware that the promotions may include the use of these materials on the Internet (World Wide Web) and that any images supplied may be scanned and held digitally for this purpose. The copyright is and will continue to be beneficially and solely owned by the exhibitor, who must ensure that it does not and will not infringe on any other copyright and that no information contained in the materials is or shall be inaccurate, misleading or injurious.

21  Exhibitors will be allocated a security wrist band and one assistant if required. Names must be given in advance. Only official wrist bands will be recognized and security will refuse entry if not worn. Extra bands cannot be issued once the show has opened.

22  Demonstrators must submit a copy of their risk assessment and public liability insurance prior to the event opening to the public.

23  Demonstrators must agree that they will actively demonstrate their craft throughout the 3 days of Craft Festival, in order to qualify for the additional complimentary stand space.

Newsletter signup

Contact Us

Craft Festival, Unit C, Kach Business Park, Bovey Tracey, TQ13 9TZ

If you'd like to volunteer please CLICK HERE